Resideo Launches Pro-IQ Predict AI Analytics for Residential HVAC Diagnostics

Resideo Technologies Inc. has launched Pro-IQ Predict, an AI-powered analytics service that monitors residential HVAC systems and alerts contractors to developing component-level issues before they escalate into breakdowns.

How the service works

Pro-IQ Predict gathers operating data from a smart thermostat equipped with compatible sensing hardware and transmits it via Resideo's proprietary Redlink wireless technology and Wi-Fi to the Resideo One portal. AI algorithms then analyze operating trends across thermostat intelligence, HVAC equipment data, equipment-level electrical monitoring, and indoor air quality (IAQ) conditions to build a comprehensive performance picture before issuing an alert. The system evaluates equipment performance across more than 80 system behaviors.

What it delivers for contractors

According to Resideo, the service helps HVAC contractors:

• Detect issues early. AI identifies developing component-level problems and alerts contractors before they become emergencies, helping customers avoid unexpected breakdowns.
• Improve technician efficiency. Equipment intelligence supports remote diagnosis and pre-dispatch preparation, aiming to improve first-time fix rates and service-call efficiency.
• Inform repair-or-replace decisions. Visibility into aging or underperforming equipment helps contractors guide maintenance, repair, and replacement conversations ahead of peak-season demand.
• Grow maintenance memberships. Predictive insights allow contractors to enhance maintenance membership offerings, supporting customer retention and satisfaction.
• Strengthen customer relationships. Proactive service helps build trust and long-term loyalty by reducing unexpected disruptions.

Platform and data foundation

Pro-IQ Predict is an expansion of Resideo's Pro-IQ services platform and is available through Resideo One, a centralized cloud-based platform for customer engagement, service insights, and account management (formerly the Resideo Pro Portal). The company states the tool is informed by millions of interactions with connected devices and a decade of HVAC system insights.

Pat Tessier, Resideo's vice president of product management, stated in a company press release that AI enables a new era of predictive service and that Resideo is positioned to transform everyday thermostat data into actionable intelligence. He noted the tool was developed with input from HVAC contractors and enables earlier intervention that can help improve labor productivity, strengthen customer loyalty, and uncover service revenue opportunities.

Source: ACHR NEWS.