FTL Survey of 181 HVAC Technicians: Willingness Is High, Net Return Is Zero — the Tools Are the Problem
The study by FTL (Field Technologies) identifies an adoption gap in commercial HVAC service: 78% of technicians say digital tools make their work easier and 96% want more training, yet the typical technician reports a net return of zero. The strongest predictors of realized benefit are arriving with job-specific information and shortened diagnostic time, while coordination and connectivity alone show no measurable effect.
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